Delatana is the head of Nonmagical Emegency Reconciliation Department. She does not like that the people have begun calling it N.E.R.D., but is above correcting people.
Her department deals with all things Emergency in the City unless the Arcane is involved. She handles the Guard, Army, Engineers, Navy, and contracts with Adventurers that live in the city walls. Her department hires the adventurers that protect the trade network to and from the city.
She is married, but gets caught up in work often. She is the only Elf on the council, and she intends to keep her position. In everything she does, the safety of Windbreak is her first concern, but very quickly followed by consideration of status.
This is the perfect NPC for when something disastrous has happened (or will happen). Her department handles most of the daily events in the city. For more sensitive tasks, however, she will see to the assignment herself. An example might be if a threat to the crown must be settled quietly, or if there is the potential of an attack from a neighbor. She will hire Adventurers personally for these assignments; They will never be public.
She also handles more mundane functions such as firemen, and clean up crews, but will have less personal involvement with these types of tasks.
She is difficult to contact, as she is in the Castle with the royal family. A letter addressed to her personally will eventually find her though. In a pinch, she will often tell the party of a person they can use to contact her. This is usually something discrete, effective, and reasonable such as notifying the Guard or her assistant.
Delatana is stern, and thinks very little is funny. All business here. She is kind, but succinct. She answers as few questions as possible. She will give information for the job at hand. It might look something like this:
"The crown needs discretion. You will travel to Caer Tristal, and parley with these barbarians before they enter the kingdom. Their leader is a Half-orc named Spud, and he wields a sword shaped like a lightning bolt. If he will not be reasoned with to leave peacefully, return to me. Do not attack, and tell no one of this business."
She may also communicate with the party through letters using an intern, her assistant, or an errand child for the task. She seals it with wax, and never signs her name, unless she needs to. Often these letters are penned by someone else, and this is the reason she hasn't signed it.
IN AN EMERGENCY, she is the first on the scene. She has likely already notified the appropriate departments. For example, if there is a fire, she shows up before the guard and volunteer firefighters, but is already assessing the danger and begins adjudicating tasks to those on the scene. She remains calm, and poise filled while doing her duty. As soon as the situation is under control, she leaves. Many residents will become instantly calm when she appears, knowing that help has arrived.
When you need an NPC you don't have time to make one up on the Fly. A good storyteller has between 6 and 7 NPCs on standby that can breathe life into your campaign. Don't worry, Here is a weekly update for you to use!
Bag of Holding